Network Requirements & Best Practices

Internet Access

• Network must not have any landing pages or sign-in required. Devices cannot connect if a captive portal or sign-in page is present. Ensure any web-based landing pages are disabled.
• If using enterprise authorization, coordinate with Videri Support to ensure proper configuration,
• If using WiFi, ensure that the SSID requires a password.
• Hidden SSIDs, although supported, not recommended. 

Wireless Signal Quality

• Devices must have clear line-of-sight to the wireless access point (AP). Avoid placing devices behind metal beams, concrete walls, or other obstructions that interfere with wireless communication.

• Signal strength requirements:

  • General use: -70 dBm or better

  • Optimal synchronized experiences: -60 dBm or better

• Close proximity to a router does not always guarantee good signal quality. Interference from nearby devices may degrade performance.

Router & Network Configuration

• We support the following methods of encryption:

  • WEP (64/128)

  • WPA-PSK (TKIP/AES)

  • WPA2-PSK (TKIP/AES)

  • WPA2-Enterprise (RADIUS)

• Devices support WPA2 encryption on channels that do not overlap with neighboring networks.

• There are no QoS or keep-alive requirements.

• Limit to 20 devices per commercial-grade router for optimal download performance.

• Disable automatic channel hopping. Some routers change channels too aggressively, which can disrupt playback.

• Monitor nearby Wi-Fi networks regularly to prevent overlapping channels.

• DHCP lease duration must be at least 12 hours (longer leases reduce risk of disconnection).

Frequency & Channel Guidelines

• Devices support 2.4 GHz and 5 GHz Wi-Fi.

• 2.4 GHz is recommended for reliability.

• Use only channels 1, 6, or 11 on 2.4 GHz networks. Avoid in-between channels and ensure nearby APs are not on adjacent channels.

Additional Notes

• Attempting to play back Bluetooth audio while downloading content may cause choppy audio due to receiver quality.

Network Connectivity Requirements

For cloud connectivity, devices use the following ports and protocols: