Skip to main content
Service disruption? Check our status page for up-to-date info.
Sign in

Logging In & Getting Started With Videri Ignite

  • Updated

Welcome to Videri Ignite. In this guide, we cover:

  1. What you need to get started
  2. How to log in
  3. The Home Screen, and how to switch Workspaces
  4. App permission requirements

Before You Start

You'll need:

  • Videri Ignite installed on your phone (iPhone or Android).

  • Credentials for a Videri account. These are the same username and password as those used for Portal3. 

    • If you are a first-time user, you will receive an invitation email from your Videri administrator. Your username will be the email address that received the invitation and your password will be noted in the email. You'll be able to update your password from the app directly when you sign in for the first time.

    • If you don't have an invitation yet, contact your administrator before continuing.

Logging In 

  1. Tap the Videri icon to launch the app. You'll briefly see a splash screen with the Videri logo while the app loads.
  2. On the Sign in screen, enter the email address associated with your Videri account.

  3. Tap "Continue". 

  4. Enter your password.

    NOTE: If you forgot your password, tap "Forgot password". The app will send a verification code to your email.

    NOTE: If you're setting a password for the first time, you will be prompted to create a new password. The new password requires a minimum of 8 characters with one uppercase letter, one lowercase letter, and one special character.

    💡 Tip: Your email address is not case-sensitive, but your password is. Watch out for caps lock.

  5. Tap "Sign in".

    NOTE: If you are a member of multiple tenants, you will be prompted to select a tenant upon signing in.

The Home Screen

You'll land on the the Home Screen each time you sign-in. From here, you can change your Workspace context, get a quick overview of alert statues, and access profile settings.

 

 

1This is your current Workspace context. When you first-sign in, you will be placed in "All Workspaces" context, unless you only have access to one Workspace. On subsequent logins, you'll be placed in whatever Workspace you last accessed.
2The first initial of the current Workspace context will always be visible in the first slot of the bottom navigation bar, even when accessing other screens. If you're in "All Workspaces" context, you'll see "AW" instead. 
3To change your Workspace context, tap the search icon. If you're on a different screen, you'll first need to navigate back to the Home Screen to switch Workspaces.
4An overview of current alert status can be found here. If there are any active alerts, you can tap on the yellow card to automatically go to the Alerts Screen. 
5You can also see if you have any alerts by looking at the last icon in the bottom navigation bar. If there are any active alerts, a badge will show with the number of items needing attention.

 

Permissions In Videri Ignite

The first time you sign in—and the first time you initiate certain tasks—the app will ask permission for a few things. Granting these lets the app work the way it's intended. You can decline any permission and still use the app, but some features may be limited. The chart below details the permissions required for full use of Videri Ignite:

PermissionWhen the app asksWhat happens if you decline

Biometric sign-in (Face ID, Android Biometrics)

Optional but recommended.

The first time you sign-in successfully.

Letting the app use biometrics means you won't have to type your password every time.

🔒 Privacy: Your biometric data never leaves your device. The app only receives a yes/no signal that you've authenticated locally on the phone.

Use BluetoothThe first time you try to provision a device or create a Wall, whichever occurs first.You won't be able to provision new devices or reprovision problematic ones, and you won't be able to create Walls. You also won't be able to run any troubleshooting steps on offline devices.
Share locationThe first time you try to provision a device or create a Wall, whichever occurs first.You won't be able to provision new devices or reprovision problematic ones. You also won't be able to create Walls. 
Use cameraThe first time you try to add an installation photo of a device, create a Wall, or upload content from your camera, whichever occurs first. You won't be able to create a Wall, update a device's installation photo, or upload content from your camera.
Access galleryThe first time you try to upload content from your phone's photo gallery.You won't be able to upload content from your phone.

Related to

Related articles

Comments

0 comments

Article is closed for comments.