When there is an issue with the SIM card, Portal3 will report an “Error” status in the 'Current cellular' section of the Canvas Network tab. Hover over the icon next to the “Error” status to view more information.
The following chart describes potential SIM card issues and possible troubleshooting steps:
|
Status Message
|
Potential Issues
|
Troubleshooting Steps
|
|---|---|---|
| “Problem with SIM card. Check SIM card and/or SIM card slot.” |
|
|
| “SIM card is missing. Insert SIM card to use cellular.” |
|
Insert a SIM card into the Canvas. |
| “SIM card not ready. Wait a few minutes and try again.” |
|
Wait a few minutes and try again. |
| “SIM card not compatible with IoT devices. SIM cards must not require PIN or PUK.” |
|
SIM cards that require a PIN or PUK are not meant for IoT devices. Contact your carrier for an IoT-compatible SIM card or a SIM card that does not require a PIN or PUK. |
| “SIM card locked. Contact network provider.” |
|
Contact your SIM carrier for further assistance. |
| “SIM card permanently disabled. Contact network provider.” |
|
Contact your SIM carrier for further assistance. |
| “SIM card restricted. Contact network provider” |
|
Contact your SIM carrier for further assistance. |
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