Provisioning Error Codes

70-209

Unauthorized: HTTP 403

You do not have permission to execute this functionality. The Canvas might currently be assigned to an organization you have no access to.

Please contact your Admin to relocate this Canvas or select a different Canvas to set up.

70-210

Access Denied: HTTP 403

You do not have permission to execute this functionality. The Canvas might currently be assigned to an organization you have no access to.

Please get in touch with the support team with the Error message "403" and the device serial number.

70-205

Unable to confirm the successful setup of the Canvas. Check Portal3 for Canvas status.

Canvas is online → Successful setup! Error message can be ignored.

Canvas is offline→ Please try again or reach out to the support team.

70-204

• Approach the Canvas with the mobile device. 
• Confirm that your device's Bluetooth is enabled, then disable it and wait for 5 seconds before moving closer to the Canvas and enabling it again.
• Disconnect the power source from the Canvas and wait for 5 seconds before reconnecting it. Check if the problem persists.

70-206

Provisioning failed! Commands cannot be sent to the Canvas via Bluetooth.

Bluetooth was disabled on provisioning device before provisioning was completed.

• Approach the Canvas with the mobile device. 
• Confirm that your device's Bluetooth is enabled, then disable it and wait for 5 seconds before moving closer to the Canvas and enabling it again.
• Disconnect the power source from the Canvas and wait for 5 seconds before reconnecting it. Check if the problem persists.

70-207

Provisioning failed! Commands cannot be sent to the Canvas via Bluetooth.

Error when sending provisioning command over BLE.

• Approach the Canvas with the mobile device. 
• Confirm that your device's Bluetooth is enabled, then disable it and wait for 5 seconds before moving closer to the Canvas and enabling it again.
• Disconnect the power source from the Canvas and wait for 5 seconds before reconnecting it. Check if the problem persists.

70-202

get_current_wifi sent after Canvas comes online - SSID is different

Provisioning partly successful. Assignment to targeted WiFi failed, but Canvas is online on another WiFi network! 

Please check app settings whether the targeted WiFi is available. Select the desired WiFi. If assignment is not possible, please try the provisioning process again and/or check the functionality of targeted WiFi network.

70-212

Mobile Device disconnected from Internet.

Provisioning failed! Your mobile device lost internet connection. 

Please check your Phone‘s network. If the connection is weak or unavailable, move closer to the WiFi access point (router) or use your mobile data (LTE) and repeat the provisioning process. Contact the user support line if you are still unable to reach the server.

70-211

"Error", "Failed to create player"

HTTP 500 response when calling central/v1/canvas to create Canvas profile. Check if profile exist in the back end and needs to be re-created (removed from the portal)