Provisioning of A Videri Embedded TCL Device

Before You Begin

Make sure to complete the following steps before provisioning your TCL device:

1. Unbox and install your TCL device. Locate the remote. You will need it for provisioning.
2. Download the Videri Mobile App to your smartphone, available in the Apple App Store and Google Play Store.
3. Ensure you have a Portal3 user name and password. If you do not have login credentials for Portal3, contact your organization admin.
4. During provisioning, you will need to connect the device to the internet. If using a wired connection for your device, be sure to connect the device via ethernet. If using a WiFi connection for your device, ensure that you have the necessary credentials.

Getting Started

The first portion of setup utilizes the included TCL remote. To get started:

1. Power on your TCL device using the included remote. 

2. Wait for the 'Welcome to TCL Digital Signage' screen to display. Select the language that should be used for TCL-specific setup. 

   NOTE: Language selection applies only to the TCL portion of device setup. Language selection will not impact the Videri provisioning flow, which is only available in English as of March 2026.

3. On the 'Orientation' screen, select the orientation the screen is installed in.
4. On the 'Connect to internet' screen:
   1. If using a wired connection, select "Wired Connection" using the remote.
   2. If using a WiFi connection, select the network SSID from the list. Then, using the remote, enter the network password and select "Connect". 
5. On the 'Privacy & Agreements' screen, select "Accept". 

6. On the 'Check for updates' screen, select "Check for updates". If an update is found, initiate the install. Wait for the device to update and restart before continuing to step 7.

   WARNING: You MUST update the device for full functionality with the Videri Platform.

7. On the 'Select CMS' screen, select "Videri".

8. Select "Confirm" to launch Videri Embedded.

   WARNING: Once confirmed, a factory reset is required to exit Videri Embedded.

Provisioning Your Device To The Videri Cloud

The Videri Mobile app will be used to finalize provisioning of your TCL device. You can launch the Videri Mobile app once the Videri Embedded screen is displayed:

To finalize provisioning:

1. Open the Videri Mobile App.

2. Enter your email address and password on the start screen, and tap "Login". 

   NOTE: If you have access to multiple tenants, you'll be asked to select a tenant on the next screen.

3. Select the target Workspace.
4. Tap “Set up a device”. The app will search for nearby devices.

5. Select the target device using its serial number.

   NOTE: To confirm the target device, tap on the icon next to the serial numbers in the ‘Nearby devices’ list.

6. Name the device(s) and tap “Next”.
7. Tap "Skip" on the network connection screen.
8. The device will now attempt to establish a connection to the Videri Cloud. After a few minutes, the success screen will show. If a failure screen shows instead, follow the in-app guidance for troubleshooting or see Troubleshooting Provisioning Errors.