Resetting the SIM APN List During Provisioning – VIDERI Support Portal

WARNING: Resetting the SIM APN list remove any user-added APNs and restore any modified default APNs to their original settings. Reset the APN list only if deleted or modified default APNs need to be restored.

To reset the SIM APN list using the Videri Mobile App:

Log in to the Videri Mobile app using your Portal3 credentials.
Select the target Workspace.
Tap “Set up a Canvas”. The app will search for nearby Canvases.
Select the target Canvas.

NOTE: To confirm Canvas ID, click on the icon next to the serial numbers in the ‘Nearby Canvases’ list.
Name the Canvas and click “Next”.
Tap “Use Cellular”.

NOTE: If the “Use Cellular” button is disabled, the Canvas SIM card may not be inserted correctly or is missing. See SIM Card Status Issues During Provisioning below for more information.
Tap “See APN list”.
Tap “Reset APN List” at the top right corner of the screen.
Tap “Reset SIM APN list” to confirm.

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