MFA Setup & Sign-In Guide for Mobile

Setting Up MFA

If your organisation requires MFA, the setup screen intercepts login automatically, appearing immediately after your credentials are accepted. You cannot proceed until setup is complete.

Step 1: Sign In

Open your Videri mobile app and sign in with your email address and password.

Step 2: MFA Setup Screen Appears

Immediately after your credentials are accepted, the full-screen MFA setup screen is displayed (instead of the app) with the title "Set up Multi-Factor Authentication" and the prompt: "Choose how you'd like to receive your verification codes."

To exit without completing setup, tap "Cancel and sign out".

Step 3: Choose a Verification Method

Tap one of the following methods:

• Authenticator app: Use an app like Google Authenticator or Authy to generate codes.

• Email: Receive a one-time code at your email address each time you log in.

Tap "Continue".

Step 4: Verify Your Method

If you chose Authenticator App:

The screen shows "Scan the QR code": "Open your authenticator app, scan the code below, then enter the 6-digit code it generates."

1. Open your authenticator app (e.g. Google Authenticator, Authy) and scan the QR code on screen.

2. Enter the 6-digit code from your app in the code field. The field accepts digits only (0–9) and has a 6-character limit.

3. Tap "Verify". Tapping the keyboard's Return/Done key also submits the code.

If you chose Email:

The screen shows "Check your email": "We sent a verification code to your email. Enter it below to complete setup."

1. Check your inbox for the 6-digit verification code.

2. Enter the code in the code field (digits only, max 6 characters, numeric keyboard).

3. Tap "Verify". If the code has expired, tap "Resend code" (available after a 30-second countdown).

Step 5: Save Your Backup Codes

The screen shows "Save your backup codes": "Save these backup codes in a safe place. Each code can be used once to sign in if you lose access to your verification method."

1. The backup codes are displayed in a 2-column monospace grid.

2. Tap "Copy All" to copy all codes to the clipboard. The button changes to "Copied!" for 2 seconds to confirm.

3. Store the codes securely (e.g. a password manager or secure notes app).

4. Tap "Done, I've saved them" to complete setup and access the app.

Signing In with MFA

Step 1: Enter Your Credentials

Open your Videri mobile app and sign in with your email address and password.

Step 2 : Complete the MFA Challenge

After your credentials are accepted, the full-screen MFA challenge screen appears with the title "Multi-Factor Authentication".

• Authenticator App: Enter the current 6-digit code from your authenticator app. The field only accepts digits and the numeric keyboard is shown automatically.

• Email: Enter the 6-digit code sent to your email.

Tap "Verify".

Step 3 (Optional): Resend Email Code

If you are using email and haven't received the code, tap "Resend code" after the 30-second countdown expires.

Step 4 (Optional): Switch Verification Method

If you have both authenticator app and email enrolled, method switch links appear below the code input field:

• Tap "Use authenticator app instead"

• Tap "Use email instead"

Step 5 (Optional): Use a Backup Code

If you cannot access your verification method, tap Use a backup code. The input switches to an alphanumeric text field (standard keyboard).

1. Enter one of your saved backup codes in the Backup code field.

2. Tap "Continue".

3. To return to the regular code entry, tap "Back to verification code".

Signing Out

A "Sign out" link is available at all steps of the MFA challenge screen. Tap it to return to the login screen.

Error Messages

Troubleshooting

• Code input only accepting numbers: This is by design. The 6-digit code field is digits-only. Backup code entry uses the full keyboard.

• Authenticator code not accepted: Codes expire every 30 seconds. Ensure your device clock is set to automatic.

• Didn't receive an email code: Check your spam/junk folder. After the 30-second cooldown, tap "Resend code".

• Can't access any verification method: Use a backup code to sign in. If no backup codes remain, contact your Videri administrator.

• Account locked / too many failed attempts: Use a backup code, or contact your Videri administrator to clear the lockout.