Provisioning a Canvas Using Cellular

Before You Begin

Make sure to complete the following steps before provisioning your Canvas:

1. Unbox and install your Spark2 LTE Canvas, following the instructions in the Spark Series Installation Guide.
2. Insert a SIM card into the Spark2 LTE Canvas and power it on.
3. Download the Videri Mobile App to your smartphone, available in the Apple App Store and Google Play Store.

Provisioning With Cellular

To provision the Canvas using a cellular network:

1. Log in to the Videri Mobile app using your Portal3 credentials.
2. Select the target Workspace.
3. Tap “Set up a Canvas”. The app will search for nearby Canvases.
4. Select the target Canvas.
   

   NOTE: To confirm Canvas ID, click on the icon next to the serial numbers in the ‘Nearby Canvases’ list.

5. Name the Canvas and tap “Next”.
6. Tap “Use Cellular”.
   

   NOTE: If the “Use Cellular” button is disabled, the Canvas SIM card may not be inserted correctly or is missing. See SIM Card Status Issues During Provisioning below for more information.

7. Tap “Connect”.
   

   NOTE: To connect to cellular using a different APN than the one listed, tap “See APN list” and select a different APN from the list.

8. After a few minutes, the success screen will show. To display temporary content, tap “Show me something”. Otherwise, tap “Complete setup”.
   

   NOTE: For guidance troubleshooting provisioning issues, see Troubleshooting Cellular Provisioning Issues. For guidance configuring APN fields, see Configuring an APN During Provisioning.

SIM Card Status Issues During Provisioning

If the “Use Cellular” button is disabled during provisioning, there may be a problem with your SIM card. Try these troubleshooting steps:

• If no SIM card is inserted, insert a SIM card.
• If a SIM card is inserted, ensure that it is inserted correctly and the latch used to secure the SIM card is locked in place. See the photos in Proper SIM Card Installation for guidance.
• If a SIM card is inserted, remove the SIM card and check for physical deformities. If no physical deformities exist, reinsert the SIM card. If physical deformities exist, obtain a new SIM card.
• Wait a few minutes and try again. The SIM card may be loading.

If the above steps do not resolve the issue and WiFi is available, provision the Canvas using WiFi. Then, log in to Portal3 to obtain more detailed information about SIM card status, as outlined in SIM Card Identification Issues.

Proper SIM Card Installation

The following photos demonstrate proper SIM card installation:

Properly installed SIM card, with latch locked into place.
Properly installed SIM card, with cover installed.
Improperly installed SIM card, with latch unlocked.